You are here

Covid19: Customer Update 21st March 2020. What we are doing to serve you safely during this time.

Covid19 - Customer Update: 21st March 2020

Here at Adrian Hall Garden Centres, we would like to take this opportunity to update you with our current situation and what we are doing to ensure you can shop with some assurance during this extraordinary time.
Currently, we are open for business, and will continue to operate normally, including our home delivery service, unless we are advise to do otherwise.
Our Café is closed until further notice.
We have implemented a number of measures to ensure our premises are as clean and sanitised as possible. This includes:

- A robust ‘Clean Start’ programme to ensure all heavily trafficked areas (such as the checkouts, toilets and counter tops) are thoroughly cleaned and sanitised, before we open, every day.
- A disinfecting programme to all these areas is carried out at regular intervals throughout the day.
- Hand sanitising stations available at all checkout points.
- All trolley and basket handles are treated with disinfectant after every use.
- Queue management measures at checkouts, so you can keep a safe distance from others.

We request that our customers respect these distancing measures, and comply with the signage in place.
It is our aim to do all we can to protect all those who work for us, as well as our customers.
We aim to serve our customers as swiftly as possible, but please bear with us if things take a little longer sometimes.
We understand some of our customers are self isolating for their own safety and we would like to reassure you that we want to do all we can assist with telephone enquires and home deliveries. Telephone lines may be busy at peak times.
We will of course deliver to your property, but will not enter your home.
Please give us a call, and we will endeavour to assist you, as best we can.
In addition, we will be suspending our delivery charges for any orders over £25 for plants, composts and garden sundries, to the following postcodes TW1,2,11,12,13,14,15,16 & 17, SW13, 14 & 15 during this difficult period.
Charges for Garden Materials such as paving, fencing and soil etc., will still apply.
Clearly this is a fast moving situation and advice is changing daily. We will continue to follow official instructions and will update you accordingly, should things change.
Certain items are in short supply, and we are making every effort to replenish stock just as quickly as possible.
Our growers are under pressure to produce sufficient volumes, particularly of vegetable plants, and nature cannot be hurried.

Thank you for your patience and understanding at this time. We look forward to serving you just as best we can.

We wish you all keep safe and well.

The Adrian Hall's Team