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COVID-19 Notice - 19/07/21
COVID-19 Garden Centre Web notice 19.07.21
OUR FELTHAM BRANCH & SHEEN BRANCHES ARE OPEN AS USUAL.
MONDAY to SATURDAY 9.00am to 5.00pm
SUNDAY 10.00am to 4.00pm
As of Monday 19th July 2021, Government Covid-19 rules have changed.
This page outlines our policy for shopping within our stores as long as this pandemic persists.
We continue to operate slightly reduced opening hours for the time being in order to protect our colleagues from unnecessary exposure and the continuing risks of infection associated with this virus.
As it is our wish to protect both our employees and customers from close contact as much as possible, measures to minimise this risk that were put in place during 2020 remain.
We aim to provide as safe a shopping environment as possible.
Please respect and adhere to the measures we have in place to protect you and yours as well as our colleagues.
Face coverings are OBLIGATORY in all covered areas.
We respectfully request that all customers and visitors are understanding of this requirement.
At the outset of this pandemic we made alterations to the layout inside and out to provide a safer, distanced method of shopping with us, and these remain in place.
All trolleys and baskets are sanitised between use.
Hand sanitiser stations are available on entry, exit and within the store.
Disposal bins on exit for single use protective items.
2 metre distancing markings remain throughout the store, inside and out.
At Feltham, the entrance point to the store from the car park has been altered, along with other previous thoroughfares to avoid two-way customer flow.
A one-way flow system in covered areas. Please respect this.
Pay points are screen protected.
Entry limited by number during peak times, one out, one in.
Group size limited to 2 where possible please.
Distanced, monitored queuing for entry, when required.
Larger bags of Growing Composts and the like may be selected in store at the pay point, then collected from our Customer Collection Area by car, following payment. We will load directly into your vehicle. This has been introduced to avoid excess handling.
Our normal Monday to Friday delivery service continues, but we will not enter your home, or carry through.
Contactless or card payment where possible, please.
Sorry, there are no toilet facilities currently available for customer use.
The Café @ Adrian Hall will remain closed at least until the Autumn.
The Landscape and Materials yard at Feltham is open Monday to Saturday for bulk items and loose materials. Unfortunately, we are unable to supply these items on Sundays.
Our Home Delivery Service remains available through this website.
For any enquiries, please email us, or telephone 02087517600, 9.00am to 4.00pm. We will be happy to help.
A "Click and Collect" service is available at Feltham, please call during opening hours: 020 8751 7600.
Further details can be found by clicking through to the Home Delivery link above. Both these services are operated from our Feltham branch only.
Further detail can be found by clicking through to the Home Delivery link above. Both these services are operated from our Feltham branch only.
This is an ever changing and challenging situation and we will adapt our operation accordingly.
There are currently increasing supply issues with some items, due to ongoing production limitations coupled with high demand. Lead times for certain product groups are in some cases extending to 12 weeks or more. A shortage of certain raw materials
from both here and abroad alongside transport difficulties are contributing factors. Some plant material was unable to be propagated at the correct time last year, leading to non-availability now.
New stock arrives regularly, often without notice, so what we may not have in stock this week, we may have next!
Please be patient and understanding. Any abusive behaviour directed at our colleagues will not be tolerated. Again, please respect our distancing measures.
Our own delivery slots available to customers are also under pressure. To alleviate this, we are restricting our delivery area to the following postcodes only: TW postcodes 1, 2, 3, 7, 9, 10, 11, 12, 13, 14, 15, 16, & 17. SW postcodes 13, 14 & 15, also, KT8.
We welcome both returning and new customers safely in store and thank the thousands who we were able to serve directly and safely to their homes during the periods of lockdown.
We wish all our customers and colleagues remain safe and well.