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COVID-19 Notice - 15/04/21

COVID-19 Garden Centre Web notice 15.04.21

MONDAY to SATURDAY 9.00am to 5.00pm
SUNDAY 10.00am to 4.00pm

We continue to operate reduced opening hours for the time being in order to protect our colleagues from unnecessary exposure and the ongoing risks associated with this virus.

Our opening hours will be under constant review.

As it is our wish to protect both our employees and customers from close contact as much as possible, we continue to take every effort to achieve this.

We welcome our returning customers.

The Government has encouraged the meeting of friends and family outdoors and in gardens, which has focused the attention of many on their own space in the fresh air.

Time spent in the garden can produce real benefits, be it at home or on an allotment, in assisting those of us wrestling with the so many difficult aspects and impact this pandemic may have had on our lives.

An association with plants has many proven mental and physical health advantages, be it indoors or out.

Our focus is to provide for every aspect of plant cultivation and appreciation. From seeds and plants, growing and propagation to all the tools and kit to prepare your private space to relax and enjoy.

Our Home Delivery Service remains available through this website.
Click here for our Home Delivery and Click & Collect order enquiry form

For any enquiries, please email us, or telephone 020 87517600, 9.00amto 4.00pm. We will be happy to help.

A #Click and Collect# service is available at Feltham, please call during opening hours: 0208 751 7600 Further detail can be found by clicking through to the home Delivery link above. Both these services are operated from our Feltham branch only.

In store.

It is our wish to provide as safe a shopping environment as possible.

Please respect and adhere to the measures we have in place to protect you and our colleagues.

Face coverings are mandatory in all covered areas.

At the outset of this pandemic we made alterations to the layout inside and out, in an effort to provide a safe, distanced method of shopping with us, and these remain in place.

Changes we have made:

At Feltham, wider car parking spaces, so a restricted number of vehicles on site.

The entrance point from the car park has been altered, as well as other previous thoroughfares.

All trolleys and baskets are sanitised between use.

Hand sanitiser stations are available on entry, exit and within the store.

Disposal bin for single use protective items.

2 metre distancing measures throughout the store, inside and out.

Pay points screen protected.

A one-way flow system in covered areas. Please respect this.

Entry limited by numbers during peak times, one out, one in.

Maximum party/group size, 2

Distanced, monitored queuing for entry, when required.

Growing composts to be collected from our Customer Collection Area, following payment in store. We will load directly into your vehicle, to avoid excess handling.

Our normal delivery service continues, but we will not enter your home, or carry through.

Contactless or card payment only please.

There are no toilet facilities available for customer use.

The Café @ Adrian Hall will remain closed for the immediate foreseeable future.

The Landscape and Materials yard at Feltham is open Monday to Friday only for bulk items and loose materials. Unfortunately, we are unable to supply these items at weekends.

There are currently increasing supply issues with some items, due to previous production shutdowns and high demand. Lead times for certain product groups are in some cases extending to 12 weeks caused by shortages of certain raw materials from both here and abroad.

Please be patient and understanding. Any abusive behaviour directed at our colleagues will not be tolerated. Please respect our distancing measures.

Our own delivery slots available to customers are also under pressure right now too. We are restricting our delivery area to the following postcodes only in an effort to alleviate this. TW postcodes 1, 2, 3, 7, 9, 10, 11, 12, 13, 14, 15, 16, & 17. SW postcodes 13, 14 & 15, also, KT8.

We welcome both returning and new customers safely in store and thank the thousands who we were able to serve directly and safely to their homes during the first periods of lockdown.

We wish all our customers and colleagues remain safe and well.